Shipping & Delivery

This page applies to NIWAKA jewelry and high jewelry.

For the FAQ on our bridal rings, please visit the NIWAKA Online Store

Delivery Time

When will my jewelry be shipped?

Shipping dates depend on the jewelry design, as the number of days required to prepare the jewelry may vary. Please refer to the corresponding design page for an estimated shipping date. For items with no shipping date indicated, please use the inquiry button on the design page to request information.

Shipping Details

Do I have to pay for shipping?

How secure is the shipping?

Can I choose which shipping company will ship my order?

Can I track my order?

Shipping Address

Can you ship outside of the United States?

Can I change my shipping address after ordering?

Can you ship to PO boxes, military addresses, hotels, logistic centers or US territories?

Can the package be delivered to my workplace?

Can you ship to an address different from my billing address?

Can you ship my order to multiple addresses?

Receiving Orders

How long will it take until my jewelry arrives after it has been shipped?

Is it possible to specify delivery date and time?

Can I choose to receive my order on a Saturday?

Do I have to be available to sign for the package when the jewelry is delivered?

Can I pick up my order at a NIWAKA store in Japan?