This page applies to NIWAKA jewelry and high jewelry.

For the FAQ on our bridal rings, please visit the NIWAKA Online Store

Online Orders

How many items can I buy in a single order?

One order may include up to five items. If you wish to buy six or more items, please place separate orders.

Shipping Dates

Once I order something, how long does it take until it is ready for shipping?

Order Confirmation

I want to confirm my order details.

Canceling & Modifying Orders

Can I modify, cancel, return or exchange my order?

Message Cards

Is it possible to get a message card with my order?

Design Customization

Can NIWAKA create custom jewelry to my specifications?


Can I have my jewelry engraved?

NIWAKA Catalogs

Can you send me a NIWAKA catalog?