Shipping & Returns

Shipping & Delivery Time

Shipping dates depend on the jewelry design, as the number of days required to prepare the jewelry may vary. Please refer to the corresponding design page for an estimated shipping date. For items with no shipping date indicated, please use the inquiry button on the design page to request information.

Delivery usually takes approximately 3 to 7 business days from the date of shipment, though this time may be affected by transport conditions. Please note that it is not possible to designate a specific date and time to receive your package. However, if you plan to be unavailable for an extended period of time, please contact a customer service representative in advance, so that your order arrives outside that period.

Package Tracking

Once your order has been shipped, you will receive an email with your FedEx tracking number. To check the status of your shipment, enter your tracking number on the FedEx website.

Important Points

1. If you wish to ship items to multiple addresses, please place the respective orders separately.
2. Items ordered through the NIWAKA Brand Website can only be shipped to addresses within the United States (including Hawaii and Alaska, but not US territories). Please be advised that deliveries to post office boxes, APO/FPO/DPO addresses, hotels or logistic centers are not accepted. If the address you entered does not meet the appropriate criteria, you will be asked to provide a different shipping address.
3. If the package is delayed or encounters other problems in transit, you may need to contact FedEx directly. After you receive the email from NIWAKA confirming that your package has been sent, please check the status of the shipment using your tracking number.
4. For import customs clearance in the United States, the recipient of the shipment (the consignee) may be required to provide their identification number (EIN, SSN, Tax ID, etc.) and information regarding the shipment. If you placed the order but are not the consignee, you must provide the consignee with the shipment information that NIWAKA emails you after shipping your order.
5. Should US Customs or FedEx contact the consignee and request information regarding the shipment, please ensure that they respond promptly. Note that if the requested information is not provided within approximately 5 business days after the shipment arrives in the United States, the shipment may be returned to Japan. For more details, please refer to the Terms of Use.
6. If you would like to receive your package on Saturday, please contact our customer service representative.
7. Products purchased through the NIWAKA Brand Website cannot be picked up at NIWAKA stores in Japan.