After-Sales Services
After delivery, we are happy to provide repair and maintenance services to help keep your jewelry as beautiful as possible. The scope and price of the repairs will vary depending on the design and condition of the jewelry.
This page applies to NIWAKA jewelry and high jewelry.
For information about bridal rings, please visit the NIWAKA Online StoreHow to Request Repair or Maintenance Services
If you would like to request repairs or maintenance for your NIWAKA jewelry, please send us a message using the inquiry button below. We will examine the condition of your jewelry and let you know whether the service can be provided. Please note that it may not be possible to fulfill some requests due to the specific design and the state of the jewelry.
To make use of our repair and maintenance services, you will need to provide the Certificate of Authenticity that originally came with your jewelry.